Management teams are charged with exceeding guests’ expectations, inspiring, mentoring, and developing associates, all while operating within the financial constraints set by senior leadership and company shareholders. We can help with the challenge of: simultaneously identifying opportunities for improvement and effecting change on a day-to-day basis.
Could You Use Support?
Investigating and responding to complicated guest complaints where
there are multiple parties involved, divergent viewpoints, and a high
risk of reputational damage
Working with regional and on-site management to formalize an
operational plan that translates corporate’s long-term strategic vision
and shareholder demands into actionable tasks
Identifying revenue enhancement and cost control opportunities: developing processes, procedures, and measurable deliverables to ensure opportunities are fully exploited and profitability maximized.
Articulating corporate strategy and management’s vision in a way that on-site teams can understand, embrace, and act upon
Developing standard operating procedures, performance review
templates, and associate accountability checklists